Terms of Service

By accessing or using the Risk Management Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to update these Terms at any time by posting revised Terms on this page. Changes become effective immediately upon posting. Your continued use of the Service after any changes constitutes your binding acceptance of the modified Terms.

The Risk Management Platform is a multi-tenant enterprise risk assessment and tracking platform. The Service includes:

Core Platform: Centralized risk register, risk assessments with likelihood and impact matrices, heatmap visualizations, dashboards, reporting, scheduled reports, and activity logging.

Collaboration Tools: Risk assignments, comments, tags, email notifications, and team management with custom roles and invite codes.

Integrations: Microsoft Teams embedded app with SSO, Azure AD single sign-on, and configurable email notifications.

Multi-Tenant Architecture: Isolated organization workspaces with custom branding, configurable roles and permissions, and custom template fields.

Data Infrastructure: Built on Microsoft SQL Server (Azure SQL) — an enterprise-grade relational database — ensuring reliability, data integrity, and full SQL compliance. Your data is securely hosted on Microsoft Azure.

We may modify, enhance, suspend, or discontinue any aspect of the Service at any time. We will use commercially reasonable efforts to provide advance notice for material changes that significantly reduce core functionality.

Registration: To use the Service, you must create an account providing accurate and complete information. You may register using email/password, Azure AD SSO, or Microsoft Teams SSO.

Account Security: You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use. We strongly recommend enabling multi-factor authentication (MFA).

Organization Accounts: Organization administrators are responsible for managing team members, custom roles, permissions, invite codes, and organization settings. The administrator who creates the account accepts these Terms on behalf of the organization and all its users.

Account Types: The Service supports multiple user roles including viewers, contributors, risk managers, organization administrators, and super administrators, each with different permission levels. Organizations may also create custom roles with granular permissions.

Accuracy: You agree to provide and maintain accurate, current, and complete information. We reserve the right to suspend or terminate accounts with materially inaccurate information.

Free Trial: New organizations receive a trial period with access to plan features. No credit card is required to start.

Paid Plans: Subscriptions (Starter, Professional, and Business) provide access to features as described on our Pricing page. Feature availability is subject to your current plan tier, including feature gates for SSO, Teams integration, custom roles, invite codes, tags, scheduled reports, and more.

Billing: Paid subscriptions are billed monthly or annually in advance. Payment is processed securely through Stripe. You authorize us to charge your payment method on each billing cycle. If payment fails, we may suspend or downgrade your account.

Upgrades and Downgrades: You may upgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing period and may result in loss of access to certain features.

No Refunds: All subscription fees are non-refundable except where required by applicable law. You may cancel at any time, but cancellation takes effect at the end of the current billing period.

Price Changes: We may change pricing with 30 days' advance notice. Price changes apply to new billing cycles after the notice period.

Taxes: Prices do not include applicable sales taxes, VAT, GST, or other governmental charges. You are responsible for all such taxes.

Ownership: You retain ownership of all content and data you submit to the Service ("User Content"), including risk assessments, comments, attachments, tags, and configuration data.

License Grant: By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to store, process, display, and transmit your content as necessary for providing and operating the Service. This license continues for the duration of your use and for a reasonable period after termination.

Data Isolation: In our multi-tenant architecture, each organization's data is logically isolated. No organization can access another organization's data through normal operation of the Service.

Data Portability: You can export your data at any time using our reporting and export features. We provide data in standard formats (CSV, PDF) to facilitate migration.

Data Integrity: Your data is stored on Azure SQL with transactional guarantees (ACID compliance), automated daily backups, and point-in-time recovery. We strongly recommend maintaining your own backup copies of critical data.

Responsibility for Content: You are solely responsible for the accuracy, legality, and appropriateness of all User Content. We do not endorse or verify any User Content.

You agree not to use the Service to:

Our Property: The Service, including all software, algorithms, user interfaces, designs, documentation, trademarks, logos, and APIs, is our exclusive property or the property of our licensors and is protected by intellectual property laws. All rights not expressly granted are reserved.

Limited License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your subscription term.

Feedback: If you provide feedback, suggestions, or feature requests, you irrevocably assign to us all right, title, and interest in such feedback. We may use and commercialize feedback without obligation or compensation to you.

Restrictions: You agree not to: (a) copy, modify, or distribute any part of the Service; (b) license, sell, or lease the Service to third parties; (c) use the Service to build a competing product; or (d) remove any proprietary notices from the Service.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

Data Processing: We process your data on Microsoft Azure infrastructure. Data is encrypted in transit (TLS 1.3) and at rest (AES-256). We implement role-based access controls, audit logging, and regular security assessments.

Compliance: The Service is designed with privacy by default and supports compliance with GDPR, CCPA, and other applicable privacy regulations. It is your responsibility to ensure that your use of the Service complies with applicable laws.

Availability: We target 99.9% uptime for the Service but do not guarantee uninterrupted access. Scheduled maintenance windows will be announced in advance when possible.

Support: Support is provided based on your subscription plan: - Starter: Documentation and email support - Professional: Priority email support with faster response times - Business: Priority support with dedicated assistance

Updates: We regularly update the Service with new features, improvements, and security patches. We aim to maintain backward compatibility but reserve the right to deprecate or remove features with reasonable notice.

Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Exclusion of Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

Liability Cap: OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100 USD), WHICHEVER IS LESS.

Professional Advice Disclaimer: The Service provides tools for risk management but does not constitute professional advice. You should consult qualified professionals for specific risk management decisions. We disclaim all liability for decisions made based on the Service's outputs.

You agree to indemnify, defend, and hold harmless Chronodat LLC, its officers, directors, employees, and agents from any third-party claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from:

(a) Your access to or use of the Service (b) Your violation of these Terms or any applicable law (c) Your User Content or data you submit (d) Your infringement of any third-party rights (e) Any unauthorized use of the Service through your account

We will promptly notify you of any claim and provide reasonable cooperation at your expense.

By You: You may terminate your account at any time through your account settings or by contacting support. Your subscription continues until the end of the current paid period.

By Us: We may suspend or terminate your account immediately if: (a) you breach these Terms; (b) your payment fails; (c) we reasonably believe your account is used for fraudulent or illegal activity; (d) required by law; or (e) we discontinue the Service.

Effect of Termination: - Your access will be revoked immediately upon termination - We retain your data for 90 days after termination to allow data export - After the retention period, data is permanently deleted from active systems - All accrued payment obligations survive termination - No refunds are issued for unused subscription periods

Organization Data: Organization administrators are responsible for exporting data before terminating the organization account.

Informal Resolution: Before initiating formal legal proceedings, you agree to contact us at support@chronodat.com and attempt to resolve any dispute informally within 60 days.

Governing Law: These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law provisions.

Class Action Waiver: TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Time Limitation: Any claim arising out of or relating to these Terms must be filed within one (1) year after the cause of action accrues.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Chronodat LLC regarding the Service.

Severability: If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions continue in full force.

Waiver: Failure to enforce any right or provision shall not constitute a waiver.

Assignment: You may not assign your rights under these Terms without our prior written consent. We may freely assign our rights.

Force Majeure: We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, internet outages, or third-party service provider failures.

Notices: We may provide notices via email or in-app notifications. Notices to us should be sent to support@chronodat.com.

For questions about these Terms of Service, please contact us:

Email: support@chronodat.com Phone: +1 281-888-2734 Contact Form: [Contact Page](/contact)

For urgent legal matters, please include "URGENT — LEGAL" in your subject line.